All Systems Operational

About This Site

Loom is up and running.

As always, if you are experiencing any issues with Loom, don't hesitate to get in touch with us via our support center here: https://support.loom.com/hc/en-us

Uptime over the past 90 days. View historical uptime.
New recordings ? Operational
90 days ago
100.0 % uptime
Today
Website & API ? Operational
90 days ago
99.92 % uptime
Today
Downloads and Trimming ? Operational
90 days ago
99.95 % uptime
Today
loomSDK ? Operational
90 days ago
100.0 % uptime
Today
recordSDK ? Operational
90 days ago
100.0 % uptime
Today
embedSDK ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Average API Response Time
Fetching
API Time to First Byte
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Past Incidents
Jun 23, 2021

No incidents reported today.

Jun 22, 2021

No incidents reported.

Jun 21, 2021
Loom.com was unavailable
Resolved - This incident has been resolved.
Jun 21, 22:33 UTC
Update - We are continuing to monitor for any further issues.
Jun 21, 22:32 UTC
Monitoring - Between 5:52 PM EDT to 6:02 PM EDT operations across all Loom applications faced high latencies and error rates. We identified the issue to occur from a schema migration running against our primary database. We were able to detect and mitigate the issue quickly. We sincerely apologize for any inconvenience caused.
Jun 21, 22:30 UTC
Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
User are unable to use the chrome extension
Resolved - All systems returned to normal
Jun 18, 14:38 UTC
Monitoring - A new version of the extension has been submitted for review at the Chrome web store.
Jun 18, 13:04 UTC
Identified - We have identified the issue and are in the process of releasing a new version that mitigates the issue
Jun 18, 12:50 UTC
Jun 17, 2021

No incidents reported.

Jun 16, 2021
Users are unable to download videos
Resolved - All systems returned to normal
Jun 16, 14:59 UTC
Monitoring - Rolled back to a previous release to mitigate this issue; we are monitoring and working to implement a long term resolution
Jun 16, 12:21 UTC
Investigating - We are currently investigating this issue.
Jun 16, 11:41 UTC
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

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