Resolved
This incident has been resolved.
Monitoring
We have concluded the upgrade and maintenance. Loom is available again to all users, and we are monitoring the application. Thanks!
Investigating
We will update the status site when normal service resumes.
Investigating
We are continuing to investigate this issue.
Investigating
We are currently upgrading our database and caching layers for an improved experience for our users. The Loom service will be unavailable for the next 4 hours. All on-going recordings will not be lost and will be available when we bring the Loom service back up.