Video player page not loading for some users

Incident Report for Loom

Resolved

Video page issues are now resolved

Posted May 11, 2022 - 13:25 UTC

Monitoring

A fix has been deployed. Video page should be operational for all users. We are now monitoring for any ongoing issues

Posted May 11, 2022 - 01:09 UTC

Update

We've identified a fix and working on getting this to production

Posted May 10, 2022 - 22:44 UTC

Investigating

The video player page is not loading for some users. We are currently investigating this issue.

In the meantime, if you are running into this problem clearing your browsers cache may fix the issue

Posted May 10, 2022 - 19:26 UTC